KNOWLEDGE BASE TRANSFORMATION

Transformed scattered information chaos into a single AI-powered hub that teams actually use and maintain themselves.

1 min read

Industry: Technology
Challenge: Fragmented knowledge, team dependency
Result: 80% drop in knowledge-seeking enquiries
Timeline: 6 months

BEFORE: Information chaos across 260+ people

A global marketing team of 260+ was drowning in fragmented information across 12+ onboarding resources scattered across regional wikis, individual Google Drives, and people's heads. When team members left, their knowledge left with them. New hires took 3+ months to become productive, constantly asking "where do I find this?" whilst experienced team members spent hours each week answering the same questions repeatedly.

AFTER: 80% reduction in knowledge-seeking behaviour

Within 6 months, we consolidated 12+ resources into a single, AI-powered knowledge hub. Self-service increased dramatically, with an 80% drop in knowledge-seeking enquiries. Adoption crushed expectations: 70% of the 260+ team adopted within 30 days (against a 20% target). New hires now onboard in weeks instead of months. When team members leave, their knowledge stays behind, owned at team level rather than individual level.

How we made that happen

Timeline: 6 months

Consolidate existing content rather than create from scratch → reduced scope, faster delivery
Shift ownership to team level, not individuals → decentralise information ownership
Content champions in each team → peer influence drives adoption
Automated currency checks → maintenance doesn't rely on memory

Does this sound familiar?

If your team spends excessive time searching for information, new hires take months to onboard, or knowledge walks out the door when people leave, you're facing a common scaling challenge.

The good news: You don't need to create everything from scratch. You need smart consolidation, clear ownership models, and change management that brings teams along.

READY TO GET STARTED?

Book your free 30-minute discovery call and we'll:

Diagnose your operational challenges
Identify your biggest opportunities
Map out what this process would look like for your specific situation

Let's get started →

Or read our four-phase approach → to better understand how we work.

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